Meet FlowCam's World Class Customer Service Team

Meet FlowCam's World Class Customer Service Team

When you buy a FlowCam, it's more than just an instrument for your lab. It represents a partnership! You join our FlowCam family and gain access to our team of technical experts dedicated to supporting and improving your FlowCam and VisualSpreadsheet experiences.

We build personal relationships with our customers and are here to support you every step of the way.  Your success is our goal, and we're thrilled to help you make more effective medicines, ensure clean drinking water, monitor the health of our water bodies/ecosystems, and make safer products. As your partner, we offer virtual and in-person installation and training, IQ/OQ services, method development, and other resources to help you accomplish your analysis goals. 

Meet our experts

Nicole Stephens - Customer Service Manager

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"Hello, I’m Nicole! As the Customer Service Manager, I have over 5 years of experience with FlowCam sample analysis, optimization, troubleshooting, training & installation, product management, and application development. I love working with our customers to help them implement FlowCam into their analysis workflow and collect data that directly impacts their research. My background is in marine biology, where I used various technologies and imaging devices to assess fisheries and coral health. When not at work, I enjoy hiking, paddleboarding, snowshoeing, fishing, and exploring with my dog, Gracie."


Kris Daigle - Field Service Engineer

Kris Daigle headshot, Yokogawa Fluid Imaging Technologies"Hello, I'm Kris! As a field service engineer, I spend a lot of time traveling to visit our customers and perform on-site training, IQ/OQ, and other services to support our customers. I enjoy collaborating with other teams and appreciate the way we all work together to support one another and our customers. My background in Chemical Engineering provides me with a balanced approach to FlowCam applications and helps me solve customer challenges. Outside of work, I enjoy playing the trumpet, hiking, and spending time with my family."


Robert Hicks - Field Service Engineer 

"Robert Hicks headshot, Yokogawa Fluid Imaging TechnologiesHello, my name is Robert. My primary role is to provide support and training for our customers in their varied industries and locations. I enjoy supporting our customers when they encounter any issues and helping them optimize their use of FlowCam to improve their work process. When not supporting our customers, I enjoy being outdoors, whether on the water, in the mountains, or in my backyard."



Michael Gray - Field Service Engineer 

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"Hello, I'm Mike! As a Field Service Engineer, I spend my time traveling to customer sites to install, repair, and quality test FlowCam instruments where ever they may be. When I'm not on the road, I spend time in the office, responding to customer questions and concerns to ensure their satisfaction. My background in Biomedical Engineering provides me with a wide foundation for learning about and understanding the growing biotech industry and the needs of our customers. Off the clock, I enjoy hiking and fishing, competitive gaming, and reading.



Matt Stucke - Customer Service Associate

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"Hello, I'm Matt, our team's Customer Service Associate. I oversee our consumable quoting and order intake process, helping customers select and order FlowCam supplies. With over 15 years of customer service experience, I bring a proven track record of top-notch support. My goal is always to exceed your expectations. In my off time, I love to play board games, spend time in the garden, or go for a walk with my wonderful partner.” 



Michael Escott - Field Service Engineer

Headshot of man with beard in red shirt"Hello, I'm Michael. I joined the FlowCam team in 2023 as a Field Service Engineer where I provide installation, training, and support for our diverse array of customers. I have over six years of experience in the development and manufacture of molecular quality controls for diagnostic assays, and I am excited to use that knowledge to assist customers with all their FlowCam needs. Outside of work, I have a passion for amateur astronomy. I love to cook, garden, play golf, and enjoy the beauty and serenity of nature.”



Derek Theriault - Field Service Engineer

Headshot of man with hoodie in front of windowHello, my name is Derek! I am happy to be part of the FlowCam Customer Service team in my role as a Field Service Engineer. I look forward to learning more about this amazing technology in order to support our customers in completing their important work.  My background is in Molecular Biology, specifically genetics, having worked for a couple of academic research labs in the area.  In my spare time, I enjoy exploring the islands of Casco Bay, practicing yoga, and spending time with family including my eight young nieces and nephews.”



Get in touch

Don't hesitate to contact us if you have any questions about utilizing and optimizing your FlowCam and VisualSpreadsheet software. We are available Monday through Friday, 8:30 am - 5:00 pm EST. We are happy to help you meet your research goals as you become FlowCam experts!

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You can submit an inquiry 24/7 by sending an email to Please allow up to 24 hours for a response. 
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Call us at +1-207-289-3200, option #1 for Customer Support

Some of our services include:

  • FlowCam and VisualSpreadsheet training (in-person and virtual) 
  • Method development and application help  
  • Installation qualification and operational qualification (IQ/OQ)
  • Technical support and troubleshooting
  • Preventative maintenance service contracts and repairs
  • FlowCam supplies and consumables

Review our complete list of support services here

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