FlowCam^® Customer Support Services

Our factory-trained Customer Care team is here to help you with all things FlowCam. The following is a list of services we provide. Please fill out the form to the right or email customercare@fluidimaging.com to contact our team for more information or to schedule a service.

• FlowCam and VisualSpreadsheet^® training
• Installation Qualification and Operational Qualification (IQ/OQ) 
• Preventative Maintenance 
• Upgrades
• Repairs
• Laboratory Services

Training

Visit our FlowCam training page for more information. 

Installation and Operational Qualification

An Installation and Operational Qualification (IQ/OQ) service is performed when the instrument must be qualified for use. IQ/OQs occur either during initial receipt of your FlowCam or after an instrument is relocated within a company property. 

 IQ / OQ service summary:

• IQ / OQ service is only performed on-site at the customer facility
• Documentation is completed, reviewed by a company representative and signed
• A certificate of completion and quality seal is adhered to the instrument upon completion
• A field service report is completed and a copy of all documents

Preventative Maintenance

A Preventative Maintenance (PM) Plan for your instrument is available. The PM Plan provides certification that your FlowCam is calibrated using standardized beads as recommended by National Institute of Standards and Technology. The PM is performed by factory trained technicians either at our manufacturing facility in Maine, USA, or at your site. 

PM Plan for FlowCam 8100 Series, FlowCam 5000 & and VS-1

• Verify calibration factor for size and counting to NIST traceable standards for each objective
• Evaluate and inspect all the accessory components: objectives, syringe barrels, collimators and diffusers
• Check illumination and alignment of LED, adjust or replace as necessary
• Replace common wear items: BIOS battery, pump tubing, and fittings 

PM Plan for FlowCam 8400 Series & VS 4 (includes FlowCam 8100 service in addition to the following)

• Verify energy output of laser
• Check alignment of laser and correct if necessary
• Test Scatter array and/or PMT’s for proper functionality and sensitivity
  

PM Plan for Automated Liquid Handling (ALH) System

• PM for the FlowCam ALH System will be conducted where the FlowCam ALH System operates
• Includes FlowCam 8100 PM service listed above
• Includes analysis of tubing, connections, electrical components, syringe pumps, robotic arm, belts and sensors
• Compromised or weak parts are replaced
• An overall performance check will be completed 

Upgrades

Are you aware that your legacy FlowCam can be upgraded to perform better?

FlowCam technology has evolved over the years and now includes: Auto Focus; Advanced Classifier; SSHD for data storage and the latest version of VisualSpreadsheet. 

Our engineering team can upgrade hardware such as pumps and lasers. If your application has changed, our team may be able to help modify your FlowCam to suit your current needs.  Some software upgrades can be done remotely; all hardware upgrades are completed at our manufacturing facility in Maine, USA.

Repairs

If your FlowCam is not functioning properly, please contact us for trouble-shooting and repair service.

Email customercare@fluidimaging.com, call +1-207-289-3200, or submit the form at the top of this page. 

Laboratory Services 

We offer the full suite of FlowCam models for Particle Analysis and Method Development services, customized to meet your needs. For more information, visit our Laboratory Services page. 

Technical Support 

To reach our Customer Care team, email customercare@fluidimaging.com, call us at +1 207-289-3200 or submit the form at the top of this page.  

Have a question about using FlowCam?

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