Our factory-trained Customer Care team is here to help you with all things FlowCam. The following is a list of services we provide. Please fill out the form to the right or email email@example.com to contact our team for more information or to schedule a service.
Visit our FlowCam training page for more information.
An Installation and Operational Qualification (IQ/OQ) service is performed when the instrument must be qualified for use. IQ/OQs occur either during initial receipt of your FlowCam or after an instrument is relocated within a company property.
IQ / OQ service summary:
A Preventative Maintenance (PM) Plan for your instrument is available. The PM Plan provides certification that your FlowCam is calibrated using standardized beads as recommended by the National Institute of Standards and Technology. The PM is performed by factory-trained technicians either at our manufacturing facility in Maine, USA or at your site.
PM Plan for FlowCam 8100 Series, FlowCam 5000 & and VS-1
PM Plan for FlowCam 8400 Series & VS 4 (includes FlowCam 8100 service in addition to the following)
PM Plan for Automated Liquid Handling (ALH for FlowCam) System
If your FlowCam is not functioning properly, please contact us for troubleshooting and repair service.
Email firstname.lastname@example.org, call +1-207-289-3200, or submit the form at the top of this page.
To reach our Customer Care team, email email@example.com, call us at +1 207-289-3200 or submit the form at the top of this page.