Career Opportunities at Yokogawa Fluid Imaging Technologies

Field Service Engineer

About the Role: 

We are looking for a key member of our Customer Service team with a background in chemical or biomedical engineering, physics, chemistry, biochemistry, or aquatic sciences. We are an innovation leader and manufacturer of analytical instruments and software used in the biopharmaceutical, aquatics, and materials industries.

As a Field Service Engineer, you will join a dynamic team with the mission to provide world-class FlowCam support and service to our diverse customer base.  You will be traveling approximately 50% to customer sites for installations, training, and service of our portfolio of FlowCam instruments. You will be interacting daily with our sales, engineering, software, manufacturing, and marketing teams, as well as our international partners. 

If you are looking for a role where you can travel and combine your technical background with your interpersonal skills and desire to work with customers, this job is for you!

This position requires approximately 50% travel, including domestically and internationally.

This position is located at our headquarters in Scarborough, Maine, or can be remote in Philadelphia or the San Francisco Bay Area after completing training at our Scarborough, Maine headquarters.

Primary Duties and Responsibilities:

• Performing installations, validation (IQ/OQ), preventative maintenance, and repair services at customer sites, both domestically and internationally
• Training customers on how to use our instruments and software
• Providing technical support and troubleshooting instruments and software by phone and email when not traveling
• Making suggestions for product improvements based on customer feedback
• Assisting with new instrument and software testing

Experience and Technical Requirements:

• Associate degree required, bachelor’s degree preferred in Chemistry, Chemical Engineering, Biomedical Engineering, Physics, Biology, Biotechnology, Marine Sciences, or other relevant disciplines
• 2-5 years experience in a scientific, laboratory, or technical role
• Prior experience in a customer or product service role is a plus

What you Need to Succeed:

• An analytical mindset, excellent problem-solving skills, and attention to detail
• Ability to multitask and navigate changing priorities
• Excellent written and verbal communication skills
• Proficient with Windows operating systems and Microsoft Office
• Familiarity with CRM systems and customer support software is a plus
• Willingness and ability to travel to customer sites (50%)
• Ability to lift an instrument (up to 50 lbs.)

Schedule:

• Monday to Friday, full-time, flexibility as needed

Marine Aquatics Sales Specialist

Work Environment

Remote home office environment or located in our headquarters in Scarborough, Maine. The work environment also includes frequent travel to customer labs.

Travel Requirements:

Expected travel is approximately 50%, consisting of: FlowCam demonstrations, conferences, workshops, visits to headquarters, etc.

Job Overview: 

We are seeking a customer-focused, scientifically trained professional to become the newest member of our dynamic Sales team! The Marine Aquatic Sales Specialist will serve as a subject matter expert on FlowCam as it relates to plankton monitoring & research and will have the privilege of engaging with current and prospective FlowCam users from around the world who are using FlowCam to help answer fascinating and diverse questions relating to the microbial world and the impact it has on ecology, climate, public health, sustainability, and more.

The Marine Aquatic Sales Specialist will leverage their knowledge and experience to have meaningful, authentic conversations with current and prospective FlowCam users about their research and monitoring needs and whether FlowCam is the solution for them. This role focuses on building and maintaining relationships with valued customers while simultaneously seeking new customers.

In any given month, the Marine Aquatic Sales Specialist will play a key role in a variety of activities such as: engaging with new contacts who visit our website, attending and presenting at scientific conferences, visiting current and prospective customers in their labs, and sharing findings from the field with other members of the Sales, Marketing and Engineering teams that will help improve the user experience.

The Marine Aquatics Sales Specialist reports to our Global Sales Director and is responsible for achieving or exceeding the sales target for North America. Their market includes marine research and monitoring as well as aquaculture and microalgae cultivation applications. The territory will be North America, but there will also be opportunities to interact periodically with international customers and distributors as well.

We are looking for someone who is passionate about aquatic science and technology. While sales acumen is a plus, we first and foremost seek someone with relevant scientific experience to connect meaningfully with our community: we will train the right person in business and sales through mentorship from seasoned, technical sales professionals. We seek someone who will operate with the highest level of integrity and who believes they can help us achieve our goal of being the trusted partner in flow imaging microscopy for the life sciences.

To learn more about who we are and our technology please check out this video and our website. This position can be located at our Headquarters in Scarborough, Maine or remote from a home office.

Primary Duties and Responsibilities:

• Be a subject matter expert on the value of FlowCam and software for aquatic applications.
• Meet or exceed sales targets by managing the full sales cycle including lead generation and nurturing, prospect engagement, quote generation, closing, and follow-up.
• Demonstrate instrument operation and software features to educate prospective customers via virtual and on-site demonstrations, conference exhibitions, and workshops.
• Work closely with the Sales & Marketing departments to provide insight on effective sales and marketing tools and content to help grow the business sustainably.
• Work closely with our Analytical Lab team to coordinate sample analyses for FlowCam evaluation by prospective customers.
• Interface with our Customer Service team to provide a seamless experience for new and existing customers.
• Maintain strong relationships with existing customers and cultivate new customer relationships while delivering exceptional customer service.
• Maintain a focus on continuous improvement within all sales processes.
• Maintain a high level of integrity.
• Travel as needed for sales meetings, sales training, and conferences.

Education Level:

• Minimum: Bachelor's degree in a life science field such as marine science, aquatic science, or environmental science.
• Preferred: Master's or PhD related to biological oceanography, plankton ecology or relevant work experience in an academic, state, or private lab.

Experience and Technical Requirements:

• In addition to the above education requirements, we prefer someone with at least 2-5 years experience in a customer-facing, science-based technical role. This could include (but is not limited to) teaching or customer service experience in a scientific field.
• Technical aptitude to learn and operate scientific instrumentation and software: prior experience with FlowCam or other plankton imaging instrumentation is desirable; no prior experience using FlowCam is required (we will train the right person).
• Knowledge of phytoplankton and/or zooplankton ecology in aquatic environments. Experience in marine or plankton culturing systems is preferred, but we also encourage those with similar experiences in freshwater ecosystems to apply.
• Exceptional communication skills, both written and verbal.
• Self-motivated with a growth and continuous improvement mindset.
• Independent judgement and the ability to work effectively as part of an interdisciplinary team.
• Knowledge and appreciation for solution-selling processes.
• Experience with CRM tools (e.g. Salesforce) is preferred.

Physical Requirements:

This position involves working in and moving around an office environment (either remote or at our headquarters), diverse lab environments, and frequent travel by air, car, etc.

It involves substantial communication with customers, team members, partners, and others. On occasion, work outside of regular business hours may be required.

With or without reasonable accommodation, the successful candidate should be able to:

• Use telecommunication tools (e.g. Microsoft tools including Outlook and Teams) effectively.
• Lift a FlowCam (up to 50 lbs) from a box to a benchtop, and vice versa.
• Work comfortably in customer sites including analytical laboratory settings.

Shipper / Receiver

About the Role:

The Shipper/Receiver will perform material receiving and product shipping functions as well as support inventory management functions. Key competencies include an understanding of inventory control and domestic & international shipping regulations, the ability to work independently and as part of an interdepartmental team, and the ability to communicate effectively.

Primary Duties and Responsibilities:

• Pack and ship outbound products utilizing an ERP system
• Prepare required shipping documents for international exports
• Send shipping status and tracking information to customers using Salesforce software
• Receive raw materials and products
• Practice inventory control using NetSuite software
• Track the status of orders as needed
• Review deliveries against invoices and purchase orders
• Assess and resolve any imperfect orders (non-supplied, under orders, over orders, damaged goods, etc.)
• Ensure that invoices are delivered to the internal accounting team for payment
• Work cooperatively with members of the production and inside sales team to ensure accurate and prompt delivery of goods
• Participate in operations projects as assigned
• Light manufacturing tasks as assigned

Education:

• High school diploma or GED
• Technical certifications preferred

Experience and Technical Requirements:

• 1-3 years experience in shipping and material handling position
• Understanding of domestic and international shipping regulations
• Experience with ERP systems such as NetSuite and SalesForce is preferred
• Knowledge of inventory control practices
• Knowledge and experience of FedEx & UPS, (both domestic and international)
• Ability to follow technical instructions
• Good problem-solving abilities
• Attention to details
• Self-Motivated and able to work with minimal assistance
• Willing and able to learn new skills
• Able to manage and prioritize multiple tasks
• Able to communicate with internal and external customers
• Basic Computer experience: MS Windows environment, MSOffice, etc.,
• Certification in Quality Control preferred
• Experience with lean manufacturing and /or six sigma is preferred
• Ability to work effectively as part of an interdisciplinary team

Physical Requirements:

This position involves working in and moving around in a production environment. It involves extensive use of computers and telephones in an environment with some background noise. It involves significant communication with employees, corporate partners, customers, visitors, vendors, contractors, and others. On occasion, work outside of regular business hours may be required.

With or without reasonable accommodation, able to:

• Work in a production environment
• Lift an instrument (up to 50 lbs.)
• Use telecommunication tools

Manufacturing Technician

About the Role:

We are seeking a Manufacturing Technician to join us full-time on our FlowCam product manufacturing line in our Scarborough, Maine headquarters. The Manufacturing Technician will be assembling and testing components and sub-assemblies for our high-tech flow imaging microscopy instruments as well as providing troubleshooting and technical assistance to other team members.

Primary Duties and Responsibilities:

• Assembling optical and mechanical subassemblies to finished product level
• Load computer operating system and configure network settings and peripheral components
• Install VisualSpreadsheet software and configure instrument operating parameters
• Perform optical alignment for camera and laser systems
• Operate electronic test and soldering equipment
• Read and follow process instructions, schematics, and mechanical drawings

Education:

• High school diploma or GED required
• Associates Degree preferred

Experience and Technical Requirements:

• 2-4 years of experience in equivalent field
• Solid software abilities: MS Office - Word, Excel, Outlook proficiency necessary
• Ability to work with minimal assistance or supervision
• Ability to work as a member of a team
• Ability to work in environments experiencing routine and rapid change
• Excellent organization, and decision-making and problem-solving skills
• A positive attitude with a high level of energy and enthusiasm
• Technical certification in Electronics desirable
• Experience with lean manufacturing and/or six sigma desirable
• Excellent verbal communication skills
• Ability to prioritize, multi-task, and not be afraid to ask questions

Physical Requirements:

This position involves working in and moving around a climate-controlled production environment. It involves working in an assembly environment with some background noise. It involves communication with employees. This position requires the ability to lift an instrument (up to 50 lbs.)