Career Opportunities at Yokogawa Fluid Imaging Technologies

2022-best-places-to-work-in-maine-logoVoted one of the "Best Places to Work in Maine" for the fifth year, we are looking for talented professionals to join our rapidly growing team. With our innovative FlowCam technology and artificial intelligence platform, Yokogawa Fluid Imaging Technologies is the global leader in flow imaging microscopy solutions for the Life Sciences industry. We make meaningful differences in the world by helping scientists develop new and safer pharmaceutical products, improve the quality of drinking water, and assist researchers in their understanding of marine and freshwater systems, among many other uses.

We offer a complete benefits package, including medical, dental, vision, STD/LTD, life insurance, 401k matching, tuition reimbursement, paid time off, maternity leave, and corporate wellness programs. Our company culture values work-life balance and community, with team events throughout the year like barbecues on our outdoor patio, outings, and holiday parties. The beautiful rocky coast of Maine provides a backdrop to our scenic offices in Scarborough, with close-by access to beaches, mountains, hiking, skiing, and the vibrant food and culture scene in nearby Portland. Benefits of working onsite include easy access to running and biking trails, ideal for anyone who likes to exercise during the day.

Learn more about how you can contribute to the growth of a thriving Southern Maine company, and continue to build upon its 20+ year history while expanding the ever-growing applications of flow imaging microscopy. 

Please submit a cover letter and resume via the form on this page. Qualified candidates will receive a request for more information or a personal interview.

Current Openings:

Customer Service Associate

About the Role:

We are seeking a Customer Service Associate to join our team. In this role, you will be responsible for a wide range of customer processes such as generating quotes and processing orders for spare parts and consumables, as well as managing service processes.  

You will interface with a diverse base of customers and representatives daily. You will work closely with Sales, Engineering, and Operations teams and serve as the backup for Inside Sales functions. You will also assist with managing customer relationships, customer records, and sales and service processes. 

Key Responsibilities:

  • Create Quotes for spare parts, consumables, and repairs
  • Process customer orders for instrument and aftermarket sales in a timely and accurate manner and communicate order status to our customers and internal team
  • Create RMAs, provide RMA status reports, follow up and coordinate with customers and internal teams
  • Work closely with the Sales team, distributors, and international offices to maintain accurate and current accounts and contacts within CRM and ERP systems
  • Maintain pricing and price lists
  • Assist other service team members with supporting our customers
  • Provide backup functions for Inside Sales (order processing, quotes)
  • Develop reports and gather statistics on support and services


  • Associate's degree, preferably in a science or engineering discipline

Experience and Technical Requirements:

  • Superb attention to detail, excellent problem-solving skills, and an analytical mindset
  • Excellent written and verbal communication skills
  • 1-3 years prior experience in a customer-facing role
  • Excellent interpersonal and customer service skills
  • Ability to multitask and navigate changing priorities
  • Proficient with Microsoft Office (Word, Excel, PowerPoint)
  • Experience with CRM and ERP tools (Salesforce, NetSuite) is a plus


Monday to Friday, full-time, based in Scarborough, Maine

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