Career Opportunities at Yokogawa Fluid Imaging Technologies

Customer Service Associate

About the Role:

We are seeking a Customer Service Associate to join our team. In this role, you will be responsible for a wide range of customer processes such as generating quotes and processing orders for spare parts and consumables, as well as managing service processes.  

You will interface with a diverse base of customers and representatives daily. You will work closely with Sales, Engineering, and Operations teams and serve as the backup for Inside Sales functions. You will also assist with managing customer relationships, customer records, and sales and service processes. 

Key Responsibilities:

• Create Quotes for spare parts, consumables, and repairs
• Process customer orders for instrument and aftermarket sales in a timely and accurate manner and communicate order status to our customers and internal team
• Create RMAs, provide RMA status reports, follow up and coordinate with customers and internal teams
• Work closely with the Sales team, distributors, and international offices to maintain accurate and current accounts and contacts within CRM and ERP systems
• Maintain pricing and price lists
• Assist other service team members with supporting our customers
• Provide backup functions for Inside Sales (order processing, quotes)
• Develop reports and gather statistics on support and services

Qualifications:

• Associate's degree, preferably in a science or engineering discipline

Experience and Technical Requirements:

• Superb attention to detail, excellent problem-solving skills, and an analytical mindset
• Excellent written and verbal communication skills
• 1-3 years prior experience in a customer-facing role
• Excellent interpersonal and customer service skills
• Ability to multitask and navigate changing priorities
• Proficient with Microsoft Office (Word, Excel, PowerPoint)
• Experience with CRM and ERP tools (Salesforce, NetSuite) is a plus

Schedule:

Monday to Friday, full-time, based in Scarborough, Maine

Field Service Engineer

About the Role: 

We are looking for a key member of our Customer Service team with a background in chemical or biomedical engineering, physics, chemistry, biochemistry, or aquatic sciences. We are an innovation leader and manufacturer of analytical instruments and software used in the biopharmaceutical, aquatics, and materials industries.

As a Field Service Engineer, you will join a dynamic team with the mission to provide world-class FlowCam support and service to our diverse customer base.  You will be traveling approximately 50% to customer sites for installations, training, and service of our portfolio of FlowCam instruments. You will be interacting daily with our sales, engineering, software, manufacturing, and marketing teams, as well as our international partners. 

If you are looking for a role where you can travel and combine your technical background with your interpersonal skills and desire to work with customers, this job is for you!

This position requires approximately 50% travel, including domestically and internationally.

This position is located at our headquarters in Scarborough, Maine, or can be remote in Philadelphia or the San Francisco Bay Area after completing training at our Scarborough, Maine headquarters.

Primary Duties and Responsibilities:

• Performing installations, validation (IQ/OQ), preventative maintenance, and repair services at customer sites, both domestically and internationally
• Training customers on how to use our instruments and software
• Providing technical support and troubleshooting instruments and software by phone and email when not traveling
• Making suggestions for product improvements based on customer feedback
• Assisting with new instrument and software testing

Experience and Technical Requirements:

• Bachelor's degree in Chemistry or Chemical Engineering, Biomedical Engineering, Physics, Biology, Biotechnology, Marine Sciences, or other relevant disciplines
• 2-5 years experience in a scientific, laboratory, or technical role
• Prior experience in a customer or product service role is a plus

What you Need to Succeed:

• An analytical mindset, excellent problem-solving skills, and attention to detail
• Ability to multitask and navigate changing priorities
• Excellent written and verbal communication skills
• Proficient with Windows operating systems and Microsoft Office
• Familiarity with CRM systems and customer support software is a plus
• Willingness and ability to travel to customer sites (50%)
• Ability to lift an instrument (up to 50 lbs.)

Schedule:

• Monday to Friday, full-time, flexibility as needed

Associate Applications Scientist

About the Role:

We are looking for a key member of our Customer Service team with a background in chemistry, chemical or biomedical engineering, biochemistry, or aquatic sciences. We are an innovation leader and manufacturer of analytical instruments and software used in the biopharmaceutical, aquatics, and materials industries.

As an Associate Application Scientist, you will join a dynamic team of scientists and engineers with a mission to provide world-class FlowCam support and service to our diverse and international customer base. You will be working cross-functionally with our sales, engineering, software, manufacturing, and marketing teams and our international partners. If you are looking for a position that will utilize your scientific background and people skills, this job is for you!

This position requires approximately 30% travel, including domestically and internationally.

This position is located at our headquarters in Scarborough, Maine, or can be remote in Philadelphia or the San Francisco Bay Area after completing training at our Scarborough, Maine headquarters.

Primary Duties and Responsibilities:

• Training and supporting our customers via email, phone, and interactive web-sessions
• Advising our customers to optimize their experiments for their applications
• Traveling to customer sites to perform installations, training, and occasional preventative maintenance
• Creating user guides, technical notes, troubleshooting guides, and other technical documentation
• Providing product improvement suggestions based on customer experience and feedback
• Participating in testing and validating new hardware and software 

Qualifications:

• Bachelor's degree in Chemistry or Chemical Engineering, Biomedical Engineering, Biology, Biotechnology, Marine Sciences, or other relevant disciplines.
• Experience with analytical instrumentation is required; FlowCam experience would be ideal
• Experience in a customer service role is a plus

What you need to succeed:

• A passion and curiosity for science and its applications in a wide range of fields from biological drugs, advanced materials, and aquatic organisms
• An analytical mindset, excellent problem-solving skills, and attention to detail
• Ability to multitask and navigate changing priorities
• Proficiency with Windows operating systems and Microsoft Office
• Familiarity with CRM systems and customer support software is a plus
• Ability to lift an instrument (up to 50 lbs.)
• Willingness and ability to travel to customer sites (up to 30%)

Schedule:

Monday to Friday, full-time, flexibility as needed

Staff Accountant

About the Role: 

The accountant will provide support to the Finance department by managing regular accounting tasks. This position reports to the CFO and you will be a key member of the accounting team.

Key competencies include being well-versed in accounting principles, excellent analytical, organizational, and technical skills to contribute to the overall operational efficiency. The international business environment that the company operates in requires an individual with strong communication skills to work in a global and fast-paced growth organization.

Primary Duties and Responsibilities:

• Maintain monthly sales reporting and participate in the preparation of ongoing financial reporting package
• Prepare accounts payables and check payment runs
• Invoice customers and support collection activity
• Apply cash to account receivables and post bank transactions; manage online customer payment portals
• Complete reconciliation of balance sheet accounts
• Prepare and file sales use taxes with various states
• Coordinate commissions payment approvals and processing
• Prepare and post recurring and non-recurring journal entries with appropriate supporting documentation
• Investigate and resolve any issues identified through research of accounting documents and follow up with others as needed
• Assist CFO and Staff Accountant in the preparation of monthly, quarterly, and yearly closings
• Maintain accounting filing system and assist with accounting projects

Experience and Technical Requirements:

• Associate's or Bachelor's degree in Accounting, Finance, or related field
• Proven experience in accounting
• Excellent organizational skills
• Skill with numbers and reporting
• Excellent understanding of accounting and financial reporting principles and practices
• Excellent MS Office skills with strong Excel experience; familiarity with ERP systems - e.g. SAP, Oracle/Netsuite
• Desired traits: deadline-oriented, attention to detail, confidentiality, coordination, thoroughness, quality focus, objectivity

Physical Requirements:

This position involves working in and moving around an office environment as well as an assembly production environment. It involves the use of a computer and telephone in an environment with some background noise. It involves substantial communication with employees, corporate partners, customers, visitors, vendors, contractors, and others. On occasion, work outside of regular business hours may be required. With or without reasonable accommodation, able to:

• Work in an office environment
• Use telecommunication tools

Schedule:

• Monday to Friday, full time

Shipper / Receiver

About the Role:

The Shipper/Receiver will perform material receiving and product shipping functions as well as support inventory management functions. Key competencies include an understanding of inventory control and domestic & international shipping regulations, the ability to work independently and as part of an interdepartmental team, and the ability to communicate effectively.

Primary Duties and Responsibilities:

• Pack and ship outbound products utilizing an ERP system
• Prepare required shipping documents for international exports
• Send shipping status and tracking information to customers using Salesforce software
• Receive raw materials and products
• Practice inventory control using NetSuite software
• Track the status of orders as needed
• Review deliveries against invoices and purchase orders
• Assess and resolve any imperfect orders (non-supplied, under orders, over orders, damaged goods, etc.)
• Ensure that invoices are delivered to the internal accounting team for payment
• Work cooperatively with members of the production and inside sales team to ensure accurate and prompt delivery of goods
• Participate in operations projects as assigned
• Light manufacturing tasks as assigned

Education:

• High school diploma or GED
• Technical certifications preferred

Experience and Technical Requirements:

• 1-3 years experience in shipping and material handling position
• Understanding of domestic and international shipping regulations
• Experience with ERP systems such as NetSuite and SalesForce is preferred
• Knowledge of inventory control practices
• Knowledge and experience of FedEx & UPS, (both domestic and international)
• Ability to follow technical instructions
• Good problem-solving abilities
• Attention to details
• Self-Motivated and able to work with minimal assistance
• Willing and able to learn new skills
• Able to manage and prioritize multiple tasks
• Able to communicate with internal and external customers
• Basic Computer experience: MS Windows environment, MSOffice, etc.,
• Certification in Quality Control preferred
• Experience with lean manufacturing and /or six sigma is preferred
• Ability to work effectively as part of an interdisciplinary team

Physical Requirements:

This position involves working in and moving around in a production environment. It involves extensive use of computers and telephones in an environment with some background noise. It involves significant communication with employees, corporate partners, customers, visitors, vendors, contractors, and others. On occasion, work outside of regular business hours may be required.

With or without reasonable accommodation, able to:

• Work in a production environment
• Lift an instrument (up to 50 lbs.)
• Use telecommunication tools

Manufacturing Technician

About the Role:

We are seeking a Manufacturing Technician to join us full-time on our FlowCam product manufacturing line in our Scarborough, Maine headquarters. The Manufacturing Technician will be assembling and testing components and sub-assemblies for our high-tech flow imaging microscopy instruments as well as providing troubleshooting and technical assistance to other team members.

Primary Duties and Responsibilities:

• Assembling optical and mechanical subassemblies to finished product level
• Load computer operating system and configure network settings and peripheral components
• Install VisualSpreadsheet software and configure instrument operating parameters
• Perform optical alignment for camera and laser systems
• Operate electronic test and soldering equipment
• Read and follow process instructions, schematics, and mechanical drawings

Education:

• High school diploma or GED required
• Associates Degree preferred

Experience and Technical Requirements:

• 2-4 years of experience in equivalent field
• Solid software abilities: MS Office - Word, Excel, Outlook proficiency necessary
• Ability to work with minimal assistance or supervision
• Ability to work as a member of a team
• Ability to work in environments experiencing routine and rapid change
• Excellent organization, and decision-making and problem-solving skills
• A positive attitude with a high level of energy and enthusiasm
• Technical certification in Electronics desirable
• Experience with lean manufacturing and/or six sigma desirable
• Excellent verbal communication skills
• Ability to prioritize, multi-task, and not be afraid to ask questions

Physical Requirements:

This position involves working in and moving around a climate-controlled production environment. It involves working in an assembly environment with some background noise. It involves communication with employees. This position requires the ability to lift an instrument (up to 50 lbs.)