Work at Fluid Imaging Technologies

Consider a career with Fluid Imaging Technologies, a small Maine-based company with an international focus.  Join an exceptionally talented team of professionals who bring science and creativity together.  We are a world class innovator of particle imaging devices and provide a global scale commitment to exceptional customer service, quality and value.  Fluid Imaging Technologies is a proud recipient of the "Best Places To Work in ME" award in 2017. 

Fluid Imaging Technologies is the leader in developing a flow imaging particle analysis system called the FlowCam®. The FlowCam is currently being used in over 50 countries worldwide.

Watch the video below and learn why FIT employees love to live and work in Maine!

We are currently hiring for a Technical Customer Support Associate, and an Inside Sales and Customer Care Manager. See job descriptions below. 

TECHNICAL CUSTOMER SUPPORT ASSOCIATE

Consider a career at Fluid Imaging Technologies (FIT), an entrepreneurial Maine-based company with sales across the US and internationally.  Fluid Imaging Technologies is the leader in developing a Flow Imaging Microscope instrument called the FlowCam®. The FlowCam is currently being used in over 50 countries worldwide.  Fluid Imaging Technologies is a proud recipient of the “Best Places To Work in Maine” award in 2017.

Description  FIT is currently seeking a Technical Customer Support Associate with an educational background or work experience in engineering or sciences.  The right candidate will join a highly motivated team of scientists and engineers in supporting the manufacturing and servicing of the FlowCam® and its proprietary software VisualSpreadsheet®.  The Associate will interface with FIT’s Production/Manufacturing, Engineering, Sales, Marketing, and Software departments.   She/he must be a friendly, dynamic personality with a positive attitude, willing to adapt quickly to changing priorities.  This position supports the Customer Care team, with our commitment to providing "world-class customer service, quality, and value."  This position requires more than 25% travel including domestically and internationally.

Job Requirements

Experience: 1-5 years in a science field, laboratory and/or technical role.

Salary Range: $40,000 depending upon experience.

Primary Duties and Responsibilities (a mixture of Technical, Customer Service, and Laboratory skills are desired)

  • Willingness to travel and interact with customers and representatives, domestically and internationally;
  • Trouble-shoot and problem solve instrumentation issues with support from FIT technical staff;
  • Train customers on how to use the FlowCam and an Automated (Robotic) Liquid-Handler system, including FlowCam terminology and FIT product features;
  • Serve as an initial point of contact for taking customer inquiries, answering phones and initiating customer relationships over the phone and email;
  • Uses CRM platforms such as Salesforce;
  • Serve as a back-up to Inside and Outside sales staff;
  • Assist with product and software testing;
  • Experience with the Windows Operating systems and MS Office packages a must and a willingness to learn new software and hardware platforms;
  • Familiarity with working in a scientific laboratory environment;
  • Skilled in composing professional email correspondences, process documents, and attention to details;
  • A positive attitude, ability to work as part of a team, excellent verbal communication skills

Miscellaneous

  • Able to prioritize, multi-task and not afraid to ask questions;
  • Excellent problem-solving skills;
  • Have a valid Passport and driver’s license;
  • Ability to lift up to 50lbs.

Education Requirements  Associate’s and/or Bachelor's degree in Biology, Bio-Technology, Chemistry, Engineering, or Marine Sciences. Equivalent work experience will be considered.

Benefits Fluid Imaging Technologies offers a generous medical, retirement, sick/vacation/personal PTO benefits package, along with an upbeat, positive work environment. We also offer workplace perks such as an on-site kitchen, outdoor grilling, and are conveniently located on a city bus line with local community options (Greenbelt cycling trail along Route One).  Bike rack available onsite for those who like to ride! 

To Apply Please send resume and cover letter to careers@fluidimaging.com, or fill out the form at the top of the page.


Please Note Qualified candidates will receive a request for more information or a personal interview.

Company Info Fluid Imaging is located in a business park just off Route One in Scarborough.

INSIDE SALES AND CUSTOMER CARE MANAGER

Description The Inside Sales and Customer Care Manager is responsible for supporting our existing FlowCam customer base and sales team while driving recurring revenue growth. Key competencies include strong telephone sales skills; exceptional leadership and communication skills; independent judgment, along with the ability to work effectively as part of an interdisciplinary team. This position reports to the CEO.

Primary Duties and Responsibilities

  • Identify and target recurring revenue opportunities from existing customer base, both domestic and international
  • Cultivate new business
  • Maintain positive, helpful and timely relations with customers while communicating customer feedback to other internal departments, such as Technical Support, Sales, Applications, and Engineering
  • Share feedback from customers related to the performance of the FlowCam or desire for new applications in a systematic and timely manner
  • Develop knowledge of the FlowCam in order to support a broad variety of FlowCam customers as needed
  • Work with international and domestic sales representatives to support customers and recurring revenue sales
  • Provide support and interface between inside and outside Sales teams (Aquatics, Industrial, BioPharma)
  • Maintain call reporting and customer information in Salesforce.com database
  • Assist with development of marketing programs and track performance based on defined metrics
  • Phone back up coverage
  • Other duties as assigned

Requirements

  • Prior inside sales and customer service experience
  • Proven Leadership experience
  • Experience using SalesForce
  • Strong telephone sales and support skills
  • Experience in a technical and/or science environment
  • Strong troubleshooting and independent-thinking skills are crucial
  • Must have excellent communication skills and be able to work in a multidisciplinary team environment
  • Must be eager and able to learn new skills and overcome challenges
  • Time management and multi-tasking skills a must - we wear a lot of different hats in our company!
  • Occasional travel as required
  • This position is based in Scarborough, Maine; Monday-Friday, 8:30am-5:00pm

Benefits Fluid Imaging Technologies offers a generous medical, retirement, sick/vacation/personal PTO benefits package, along with an upbeat, positive work environment. We also offer workplace perks such as an on-site kitchen, outdoor grilling, and are conveniently located on a city bus line with local community options. (Greenbelt cycling trail along Route One).  Bike rack available onsite for those who like to ride. Wooded walking trail behind office.  At Fluid Imaging - we work hard…and play hard!

Education Bachelor's degree or proven work experience equivalent. Studies/Experience in a scientific and/or technical discipline a plus.

Location Fluid Imaging Technologies is located in a business park off Route One in Scarborough, Maine. Parking provided.

To Apply Please send resume and cover letter to careers@fluidimaging.com, or fill out the form at the top of the page.