Privacy Statement

We Take Your Privacy Very Seriously

This privacy notice discloses the privacy practices for Fluid Imaging Technologies, Inc. (www.fluidimaging.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

What information is collected from you

We only have access to/collect information that you voluntarily give us via email, through submission forms on our website or other direct contact from you for the purpose of purchasing from us. This includes your contact information you voluntarily submit to us, and payment information.

 Please note that credit card information is not recorded and is destroyed immediately following the payment processing.

What information we collect and why

Here’s a list of the information we collect from you and how we use it:

Name, email address, phone number, address, country and other contact information

To send you information, promotions, product offers, and new products and services

To connect you with representatives and distributors in your region to provide you with local FlowCam services

To deliver your purchases to you

To provide ongoing support to help you with your purchased products and services

Topics of interest (market, application)

Produce and provide content that is interesting and relevant to you

Payment information

Take payments (note that payment information is not stored and destroyed immediately following payment processing)

Contact history

So we can pick up where we left off! We talk to a lot of people every day so we keep track of our correspondence with you to ensure we provide you with the best service and support.  

Purchase history

To keep track of what services we provided to you, and identify what services we may need to provide to you in the future

Your IP address and device type used to access our website (mobile phone, or computer), as well as what pages you visited on our website and any form submissions

Improve our website to best deliver you information that you are interested in and that is relevant to you

 

Sharing your information

We do not and will not sell or rent any of your personal information to any third parties. However, we share necessary information with the following categories of companies to provide you with our services:

  • Contracted FlowCam representatives and distributors that provide FlowCam services in your region
  • Professional service providers, such as our website host and Customer Relationship Management system, who help us run our business
  • Outside shipping companies to ship orders, and our bank’s credit card processing service to bill users for goods and services. Note that payment information is destroyed immediately following the processing of a payment.

Retention of your information

Once you submit your information to us, we will hold onto it for the duration of our business relationship - as long as needed to provide services to you, or for as long as is necessary to provide support-related reporting and trend analysis.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, enforce our terms and conditions, or prevent fraud and abuse, we may also hold on to some of your information as required.

Your access to and control over your information

You can do the following at any time by contacting us at info(at)fluidimaging.com or calling us at +1-207-289-3200:

  • See what data we have about you, if any
  • Change/correct any data we have about you
  • Have us delete any data we have about you
  • Express any concern you have about our use of your data

Marketing messaging

Unless you ask us not to, we may contact you in the future to tell you about specials, new products or services, and changes to this privacy policy. You can opt out of our marketing messaging at any time by contacting us at info(at)fluidimaging.com or by clicking the “unsubscribe” link in any marketing email.  You can also use the link in the marketing email footers to manage your subscriptions.

Your rights include the following:

  1. The right to be informed about what information we collect and how we use it
  2. The right of access- you have the right to obtain a copy of your personal data, a confirmation that we are processing your personal data, and any other supplementary information
  3. The right to rectification- you have the right to have inaccurate personal data rectified or completed if incomplete.
  4. The right to erasure- you have the right to have your personal data erased.
  5. The right to restrict processing- you have the right to request the restriction or suppression of processing your personal data.
  6. The right to data portability- you have the right to obtain the personal data you provided to us to use for your own purposes across different services.
  7. The right to object- you have the right to object to processing your personal data in certain circumstances
  8. Rights in relation to automated decision making and profiling

Unsubscribe at any time

You can unsubscribe from our communications at any time by clicking the link in the footer of every marketing email. You can also email us directly at info@fluidimaging.com

If you have any questions about our policy please contact us directly.