Work at Fluid Imaging Technologies

Consider a career at Fluid Imaging Technologies, an entrepreneurial Maine-based company with an international focus.  Fluid Imaging Technologies is the leader in developing a Dynamic Imaging Particle Analysis instrument called the FlowCam. The FlowCam is currently being used in over 50 countries worldwide.  We are currently hiring two positions to support our customer care team:

Entry-Level Laboratory Technician

The Laboratory Technician supports the Customer Care team directly with our commitment to providing world-class customer service, quality and value. Key competencies include: working in a laboratory environment; learning new instrumentation platforms, and building strong and positive customer relationships by supporting on-site laboratory training as needed.

Job Requirements:

Experience: 1-3 years in a technical customer support, laboratory and/or technical role.

Salary: $35,000 depending upon experience

Primary Duties and Responsibilities:

Laboratory:

  • perform laboratory bench work using a variety of FlowCam instruments
  • follow established methods and procedures to perform sample analysis
  • assist with product and software testing as needed, special projects as assigned, and general laboratory tasks

Customer Support:

  • assist customers  with internal  technical customer support
  • provide testing to support troubleshooting
  • assist with on-site sales demos and training as needed
  • utilize CRM platforms to communicate with customers
  • perform field service and be available for occasional travel, if necessary

Miscellaneous:

  • prioritize and multi-task; be willing to ask questions
  • have excellent problem-solving skills
  • work successfully with various departments in a small business
  • use laboratory instrumentation and software

Required Skills and Abilities:

  • Self-Improvement – must be willing and able to learn new skills and abilities
  • Self-motivated - must be able to work independently upon completing training
  • Computer experience: MS Windows environment, MS Office, etc.
  • Able to lift up to 50 lbs.

Education Requirements:
Associates or Bachelor's degree in Biology, Chemistry or Environmental Science.

Entry-Level Technical Customer Support Associate

FIT is currently seeking an Entry-Level Technical Customer Support Technician with an educational background in engineering or sciences.  The right candidate will join a highly motivated team of scientists and engineers in supporting the manufacture and servicing of the FlowCam® and its proprietary software VisualSpreadsheet®.  The technician will serve as a customer interface with FIT’s Production/Manufacturing, Engineering, Sales, Marketing, and Software departments.   She/he must be a friendly, dynamic personality with a positive attitude, willing to adapt quickly to changing priorities.  This position supports the Customer Care team, with our commitment to providing "world-class customer service, quality, and value."

Job Requirements:

Experience: 1-3 years in a science field, laboratory and/or technical role.

Salary Range: $35,000 depending upon experience.

Primary Duties and Responsibilities: (a mixture of Technical, Customer Service, and Laboratory skills are desired):

  • Able to travel and interact with customers domestically and internationally
  • Trouble-shoot and problem solve instrumentation issues with support from FIT technical staff
  • Educate customers on how to use the FlowCam and an Automated (Robotic) Liquid-Handler system, including FlowCam terminology and FIT product features
  • Serve as an initial point of contact for taking customer inquiries
  • Curate customer database—Salesforce
  • Assist with product and software testing
  • Able to learn new computer programs. Experience with the Windows Operating systems and MS Office packages
  • Knowledge of computer hardware systems is desired
  • Familiarity with working in a scientific laboratory environment.

Miscellaneous:

  • Able to prioritize, multi-task and not afraid to ask questions
  • Have excellent problem-solving skills
  • Have a valid Passport
  • Able to lift up to 50 lbs

Education Requirements:
Associate’s and/or Bachelor's degree in Biology, Bio-Technology, Chemistry, Engineering, or Marine Sciences.

Benefits:
Fluid Imaging Technologies offers a generous medical, retirement, sick/vacation/personal PTO benefits package, along with an upbeat, positive work environment.  We also offer workplace perks such as an on-site kitchen, outdoor grilling and dining patio, shower facility, and are conveniently located on a city bus line with local community options (Greenbelt cycling trail along US Route One.)

(Newly added benefit: We are within walking distance of the new Holy Donut on Route One!)

To Apply:

Please use the form to the right and upload a resume and cover letter.
Please Note: Qualified candidates will receive a request for more information or a personal interview.