Our factory-trained Technical Support team is here to help you with all things FlowCam. The following is a list of services we provide. Please fill out the form to the right or email [email protected] to contact our Technical Support team for more information or to schedule a service.
Visit our FlowCam training page for more information.
An Installation and Operational Qualification (IQ/OQ) service is performed when the instrument must be qualified for use. IQ/OQs occur either during initial receipt of a FlowCam or after a FlowCam is relocated within a company property.
IQ / OQ service summary:
A Preventative Maintenance (PM) Plan for your instrument is available. The PM Plan provides certification that your FlowCam is calibrated using standardized beads as recommended by National Institute of Standards and Technology. The PM is performed by factory trained technicians either at the Fluid Imaging Technologies’ manufacturing facility in Maine, USA, or at your site.
PM Plan for FlowCam 8100 Series and VS-1
PM Plan for FlowCam 8400 Series & VS 4 (includes FlowCam 8100 service in addition to the following)
PM Plan for Automated Liquid Handling (ALH) System
Are you aware that your legacy FlowCam can be upgraded to perform better?
FlowCam technology has evolved over the years and now includes: Auto Focus; Advanced Classifier; SSHD for data storage and the latest version of VisualSpreadsheet.
Our engineering team can upgrade hardware such as pumps and lasers. If your application has changed, our team may be able to help modify your FlowCam to suit your current needs. Some software upgrades can be done remotely; all hardware upgrades are completed at our manufacturing facility in Maine, USA.
If your FlowCam is not functioning properly, please contact Fluid Imaging Technologies for trouble-shooting and repair service.
Email [email protected], call +1-207-289-3200, or submit the form at the top of this page.
We offer the full suite of FlowCam models for Particle Analysis and Method Development services, customized to meet your needs. For more information, visit our Laboratory Services page.
To reach our technical support team, email [email protected], call us at +1 207-289-3200 or submit the form at the top of this page.